Nokia Replies To Claims Of Distributing Substandard Phones [EXCLUSIVE]

We previously published an article detailing how Nokia Corporation (NYSE:NOK)’s Bangladesh retailers are selling substandard products. The allegations of cheating on customers by manufacturing and distributing less than the best mobile phones have been denied by the company’s representative. Yvonne Alt, Senior Manager Care Communications at Nokia, has said that Nokia Corporation (NYSE:NOK) strives to deliver the best quality in phones and treats all regions equally. She also said that all manufacturing units, some of them based in China, use the same standard of materials and designing and are therefore of the same caliber. However, she adds,

“Nokia is aware that, as with many types of product from many well-known  brands, there are companies distributing fake products, which claim to be Nokia’s, but which are in fact, of vastly inferior quality to the genuine Nokia product. We recommend all of our customers to ensure that they only buy Nokia products from reputable dealers to help avoid the risk of inadvertently buying a product which is not a genuine Nokia.”

Alt’s reply goes on to encourage the customers of Nokia Corporation (NYSE:NOK) to report or verify a suspected fake phone to the contact details available at www.nokia.com/support. The Nokia Customer Care will ask for the IMEI number which is written on the phone box and also under the battery inside the phone casing.

The originally reported incident however, came from a Nokia Customer Care Center in Bangladesh, and the rep’s response is not just insufficient, but also neglects to address the gaping issue that it’s not just the fake phones that are being sold, the franchise is outwardly claiming to be Nokia’s licensed dealer. The valuable advice of Nokia Corporation (NYSE:NOK)’s rep regarding contacting the support center is again widely off mark. The original complainant repeatedly tried to contact Nokia Careline, and even provided the aforementioned IMEI number but received no useful response.