With the increasingly competitive world of mobile phones, some companies play nicer than others. One company that may be using their reputation to the detriment of customers is Nokia Corporation (NYSE:NOK). For its Bangladesh customers, they’re supposedly getting substandard phones. One local paper recently launched an investigation in the spirit of Buyer Beware and discovered the following.
Take a look.
According to WeeklyBlitz.net, Nokia Corporation (NYSE:NOK) has allegedly been selling substandard and damaged mobile phones to customers in Bangladesh after importing them from China. The defective phones are coming out of Bangladesh’s “NOKIA Customer Care Center.” Customer complaints to the unit have been constantly ignored, including ones about phones and subsequent service charges.
How was this shady activity discovered?
The Weekly Blitz reported that one if its editors received a questionable phone. His purchase on June 9 was a NOKIA N6 set. After a few hours, the employee discovered the ‘L’ in the phone’s keypad was defective. Upon taking it to a local NOKIA Store, a sales employee said there were no additional models in stock for that specific color; a set with a “very minor defect” would be the only option.
When the editor inquired if defective sets were sold at the store, the response was “these sets come from China, and no one can guarantee the quality.”
At the end of the day, the NOKIA store replaced the broken set with another color but after a few days, problems again arose. This time it was a defective battery cover on the back side of the mobile phone.
Action was taken with a written complaint to NOKIA Customer Care through its website. Upon receiving the complaint, the center responded the same day, but requested previously received information.
Email responses from the area continued to arrive with the following identical information:
“We do appreciate your interest in Nokia. We are highly taking your feedback for further development also has been referred to significant division.”
Communication between NOKIA Customer Care and the editor ceased on July 25.
No, there’s been no apology for the defective phone or communication. This has been perceived as a criminal breach of trust and a negative toward NOKIA’s global reputation.
Furthermore, the editor’s investigation discovered that Nokia Corporation (NYSE:NOK) is purchasing very substandard and low-priced mobile phone sets from China and subsequently selling them to countries including Bangladesh, Pakistan, Nepal, Thailand, Indonesia, Cambodia, Philippines.
But there’s even more countries receiving these phones. NOKIA is also allegedly selling these to Europe, America, Africa, and Australia and bringing in large profits from them.
According to WeeklyBlitz, the NOKIA E6 sets can be found at NOKIA sales centers in China for $150 each. In Bangladesh, the NOKIA sales center turn around and sell them to the locals in currency equal to $ 400-450 per set in U.S. dollars.
The review has alleged there’s a lack of quality control on the phones sold by the Bangladesh NOKIA sales centers.
As a result, thousands of customers are buying the defective phones.